Solid Data Privacy Policy

Last Updated: February 9th, 2025

In order to ensure transparency and give you more control over your personal information, this privacy policy ("Privacy Policy") governs how we, Solid Data Ltd. ("Solid Data", "we", "our" or "us") use, collect and store personal information that we collect or receive from or about you ("you") in connection with https://www.soliddata.io ("Website") and the services that we provide (the "Services").

We greatly respect your privacy, which is why we make every effort to provide a platform that would live up to the highest user privacy standards. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to personal data. Important note: Nothing in this Privacy Policy is intended to limit in any way your statutory rights, including your rights to a remedy or other means of enforcement.

Solid's Data Democratization Platform is the solution to maximize the value of enterprise data. Using AI, Solid dramatically shortens the time to insight by providing business users with trusted, contextualized and personalized data analytics discovery.

This Privacy Policy can be updated from time to time and, therefore, we ask you to check back periodically for the latest version of this Privacy Policy. If we implement material changes in the way we use your information, in a manner that is different from that stated at the time of collection, we will notify you by posting a notice on our Website or by other means and take any additional steps as required by applicable law.

1. WHAT PERSONAL INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED

(i) We Process the Following Personal Information:

a. Information provided through the Website. When you use the Website, we collect and process your name and email address.

b. Information provided through the Services. We collect personal information that you voluntarily provide, such as your log-in details and the usage pattern of the Services and our platform, which we collect via tracking technologies and similar identifiers ("Technologies").

c. Information you provide to us in person. For example, when you visit one of our exhibition booths or attend one of our events and you provide us with your contact details and/or business cards. We will use this information to answer your enquiries or provide additional information to you.

(ii) We process information for the following purposes:

a. To allow you to make use of our Website. We will use your information to allow you to make use of our Website, including, to notify you once we have an active website.

b. To provide you with the Services. We will use the information, including, without limitation, for the following purposes: (i) allow you to create an account; (ii) to provide you the Services and to process your requests; (iii) communicate with you about your use of the Services and for support purposes; (iv) fulfill any instruction and/or request made by you in the context of the Services; (v) to generally administer and improve the Services; and (vi) improve the service in response to the usage patterns of the Service of users in your organization.

c. For Administrative Purposes. Solid Data uses your information (i) to respond to your questions, comments, and other requests for customer support or information, including information about potential or future services; (ii) to provide you with the Solid Data Services; (iii) for internal quality control purposes; (iv) to establish a business relationship; and (v) to generally administer the Solid Data Services.

d. Security purposes. Some of the abovementioned information will be used for detecting, taking steps to prevent and prosecuting fraud or other illegal activity; to identify and repair errors; to conduct audits; and for security purposes. Information may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims.

e. De-identified and Aggregated Information Use. In certain cases, we may anonymize or de-identify your information and further use it for internal and external purposes, including to analyze and improve Solid Data services (including through the use of artificial intelligence) and for research purposes. We will use this anonymous or de-identified information and/or disclose it to third parties without restrictions.

f. Cookies and Similar Technologies. We, as well as third parties that provide content, advertising, or other functionality on the Solid Data Services, use Technologies to automatically collect information through the Services.

2. HOW WE PROTECT AND RETAIN YOUR PERSONAL INFORMATION

2.1. Security. We have implemented and maintained reasonable technical, organizational and security measures designed to protect your information. However, please note that we cannot guarantee that the information will not be compromised as a result of unauthorized penetration to our servers.

2.2. Retention of your information. Your information will be stored until we delete our records, and we proactively delete it, or if you send a valid deletion request. Please note that in some circumstances we store your information for longer periods of time as required by legal, regulatory, tax or accounting requirements.

3. HOW WE SHARE YOUR PERSONAL INFORMATION

We share your information as follows:

3.1. The information Solid Data gathers is shared with our partners and other third parties.

3.2. We also share information with our affiliated companies about you.

3.3. We use third-party service providers to process your information, including but not limited to cloud service providers for hosting and AI analysis purposes.

3.4. To the extent necessary, with regulators, courts, banks or competent authorities, to comply with applicable laws.

3.5. If we sell or transfer, or consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your information to such third party.

3.6. Where you have otherwise provided your consent to us for sharing or transferring your information.

4. YOUR PRIVACY RIGHTS

4.1. The following rights shall apply to certain individuals:

You have the right to access the personal information that we hold and request further details about how we process it, under certain conditions.
You have the right to demand rectification of inaccurate personal information about you.
You have the right to erasure past data about you under certain conditions.

4.2. You can exercise your rights by contacting us at privacy@soliddata.io.

USE BY CHILDREN.

We do not offer our products or services for use by children under the age of 18. If we become aware that you provide information in violation of applicable privacy laws, we reserve the right to delete it.

INTERACTION WITH THIRD PARTY PRODUCTS.

We enable you to interact with third party websites, mobile software applications and products or services that are not owned or controlled by us. We are not responsible for the privacy practices or the content of such Third Party Services.

ANALYTIC TOOLS/COOKIES

Google Analytics collects information about the use of the Website. We use this information to maintain and improve the Website and our products.

Amplitude. We use third-party analytics services, including Amplitude, to understand user interactions with our platform.
Do Not Track (DNT) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals.

CONTACT US.

If you have any questions, concerns or complaints regarding our compliance with this notice or if you wish to exercise your rights, please contact us at privacy@soliddata.io.